Problems with the course or vt.edu websites, Lynda.com, or Canvas
If something goes wrong with one of the websites we are using, don’t panic. I will fix it, and if necessary, I’ll adjust any due dates or expectations. Go ahead and send me an email message, since I may not know there is a problem, and keep working as you can until the situation is resolved.
Problems with something in your world
If something goes wrong for you personally, send me an email message explaining the issue and relax. We can come up with a solution. Things such as a broken computer or a change at work that messes up your schedule would fall in this category. It may feel like a horrible situation, but we can work it out. Don’t be worried if I don’t respond immediately. It just means I’m not at my computer.
Emergencies and the 911 policy
Finally, if you have an actual emergency, first take care of any immediate danger. When you can, email me and begin the subject with 911. For example, a subject line might be “911 Struck by Storm.” Give me the details in the message (e.g., The storm knocked out your power. Your work is going to be delayed until things are fixed). I will give 911 messages priority and answer them ASAP. Save these 911 messages for real emergencies please.